Security is in our DNA
At Modus, protecting your data is our highest priority. We've built enterprise-grade security into every layer of our platform.
Security Practices
Multi-layered security approach to protect your data at every level
Encryption at Rest
All data is encrypted using AES-256 encryption. Database backups and file storage are fully encrypted.
Encryption in Transit
All data transmitted between your browser and our servers uses TLS 1.3 with strong cipher suites.
Access Control
Role-based access control (RBAC) ensures team members only access the data they need.
Authentication
Support for SSO, MFA, and OAuth 2.0. Secure session management with automatic timeout.
Secure Development
We follow secure SDLC practices with code reviews, automated testing, and vulnerability scanning.
Penetration Testing
Regular third-party penetration testing and vulnerability assessments to identify and fix issues.
Compliance & Certifications
Meeting the highest industry standards for data protection
SOC 2 Type II
Successfully audited for security, availability, and confidentiality controls.
AchievedISO/IEC 27001:2022
Information Security Management System certified.
CertifiedGDPR
Full compliance with the EU General Data Protection Regulation.
CompliantCCPA
California Consumer Privacy Act compliance for data rights and transparency.
CompliantHIPAA
HIPAA Security Rule controls successfully audited as part of our SOC 2 examination.
CompliantPrivacy & Data Handling
Your data belongs to you. Here's how we handle it.
Data Ownership
You retain full ownership of your data. We never sell, share, or use your data for advertising purposes.
Data Retention
You control data retention policies. Upon account deletion, all data is permanently removed within 30 days.
Data Portability
Export your data at any time in standard formats. Your data is never locked in.
AI & Your Data
Your data is never used to train AI models. LLM queries are processed securely without storing your content.
Data Residency
Choose where your data is stored. We offer regional deployment options in US, EU, and APAC.
Audit Logs
Comprehensive audit logging for all data access and system changes for compliance reporting.
Infrastructure & Reliability
Built on world-class infrastructure for maximum reliability
AWS Infrastructure
Hosted on Amazon Web Services with multi-region redundancy and automatic failover.
Continuous Backup
Automated backups every hour with point-in-time recovery up to 30 days.
24/7 Monitoring
Real-time monitoring and alerting with automated incident response procedures.
99.9% Uptime SLA
Enterprise-grade uptime guarantee backed by our service level agreement. View real-time status.
Frequently Asked Questions
Common questions about our security and data handling practices
All data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit. Database backups, file storage, and all API communications are fully encrypted.
No. Your data is never used to train AI models. LLM queries are processed securely without storing your content, and we maintain strict data isolation between customers.
Data is hosted on Amazon Web Services (AWS) with multi-region redundancy. We offer regional deployment options in the US, EU, and APAC to meet data residency requirements.
You can export your data at any time in standard formats. Upon account deletion, all data is permanently and securely removed from our systems within 30 days.
Yes. We support Single Sign-On (SSO) via SAML 2.0 and OAuth 2.0, along with Multi-Factor Authentication (MFA) for enhanced account security.
If you discover a security vulnerability, please report it responsibly to security@getmodus.com. We take all reports seriously and will respond promptly.
Get in Touch
Our team is here to help with any questions about security, privacy, or compliance
Security Team
Report vulnerabilities, request security documentation, or ask about our security practices.
security@getmodus.comPrivacy Inquiries
Questions about data handling, privacy policies, or data subject requests.
privacy@getmodus.comData Protection Officer
GDPR-related inquiries and data protection compliance matters.
dpo@getmodus.comSupport
Technical assistance, account help, and general product support.
support@getmodus.comGeneral Inquiries
Sales, partnerships, and all other business inquiries.
contact@getmodus.comLegal Documents
Privacy policy, terms of service, and other legal documentation.
View Documents